PRIVACY POLICY

Last Updated: 29 September 2026

Effective Date: 29 September 2026

Welcome to Kontinent Market ("Kontinent Market", "we", "us", or "our").

Kontinent Market operates an e-commerce marketplace through its website, mobile applications and related services, including:

• Kontinent Market Customer App
• Kontinent Market Seller App
• Kontinent Market Delivery App
• Kontinent Market Web Platform

This Privacy Policy explains how we collect, use, store, disclose and protect information when you access or use our website, mobile applications and services.

By using Kontinent Market, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use Kontinent Market, we may collect the following information.

1.1 Customer Information

When you register or place an order, we may collect:

• Full name
• Mobile number
• Email address
• Password or authentication information
• Delivery address
• Billing address
• City, state and postal code
• Order history
• Wishlist and cart information
• Product reviews and ratings
• Customer support communications
• Payment-related information
• Refund and transaction information

We do not normally store complete debit/credit card information on our servers where payment processing is handled by a third-party payment service provider.

2. Seller Information

If you register as a seller, we may collect:

• Seller/business name
• Contact person's name
• Mobile number
• Email address
• Business address
• Pickup/warehouse address
• Bank account/payment settlement information
• Tax/GST information, where applicable
• Business registration information
• Identity/KYC information where required
• Product and inventory information
• Seller transaction history
• Documents submitted during seller verification

Seller information may be used to verify the seller, process orders, make settlements and operate the marketplace.

3. Delivery Personnel Information

If you register as a delivery partner, we may collect:

• Full name
• Mobile number
• Email address
• Profile photograph
• Address
• Identity/KYC information
• Vehicle information
• Driving licence information, where applicable
• Bank/payment information
• Delivery history
• Order assignment information
• GPS/location information
• Device information

Location information may be collected while the Delivery App is being used for delivery-related activities.

4. Location Information

The Kontinent Market Delivery App may require access to device location to enable delivery-related services.

Location may be used for:

• Assigning delivery orders
• Showing delivery routes
• Tracking delivery status
• Providing estimated delivery information
• Enabling customer delivery tracking
• Confirming delivery locations
• Improving delivery operations
• Preventing fraud or misuse

Where location access is required, the application will request the appropriate device permission.

You may disable location access through your device settings; however, certain delivery features may not function correctly.

5. Device and Technical Information

When you use our website or mobile applications, we may automatically collect certain technical information, including:

• IP address
• Device type
• Operating system
• Browser type
• App version
• Device identifiers
• Network information
• Language and region settings
• Log information
• Crash reports
• Performance information
• Date and time of access

This information may be used to maintain security, troubleshoot technical problems and improve our services.

6. Camera and Photos

Certain features of the application may require access to your device camera or photo library.

For example, sellers may use camera/photo functionality to:

• Upload product images
• Update product information
• Submit documents for verification

Delivery personnel may use camera functionality for:

• Delivery confirmation
• Proof of delivery
• Uploading delivery-related photographs

Camera or photo access will only be used for features that require such functionality.

7. How We Use Your Information

We may use collected information to:

1. Create and manage user accounts.
2. Process and deliver orders.
3. Process payments and refunds.
4. Connect customers with sellers and delivery personnel.
5. Verify seller and delivery partner accounts.
6. Provide customer support.
7. Track and manage deliveries.
8. Send order and service notifications.
9. Provide promotional communications where permitted.
10. Prevent fraud and unauthorized activities.
11. Improve website and application functionality.
12. Analyze usage and performance.
13. Resolve disputes and complaints.
14. Comply with applicable laws and regulations.
15. Protect the security of our users, systems and services.

The Digital Personal Data Protection Act, 2023 establishes requirements around notice, consent and handling of personal data in India, including rights relating to withdrawal of consent in applicable circumstances.

8. Payments

Payments may be processed through third-party payment gateways or financial service providers.

Depending on the payment method used, payment providers may collect information necessary to process the transaction.

Kontinent Market may receive transaction-related information such as:

• Transaction ID
• Payment status
• Payment amount
• Payment method
• Refund status

We do not intentionally store complete payment card details unless specifically required and legally permitted.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep users logged in
• Remember preferences
• Maintain shopping carts
• Analyze website usage
• Improve website performance
• Provide relevant content
• Maintain security

You may configure your browser to refuse certain cookies. Some website features may not function properly if cookies are disabled.

10. Sharing of Information

We may share relevant information with trusted third parties when necessary to provide our services.

These may include:

Sellers

Customer information necessary to fulfill an order may be shared with the relevant seller.

Delivery Partners

Information necessary to complete a delivery may be shared with the assigned delivery partner.

Payment Providers

Transaction information may be shared with payment service providers for processing payments and refunds.

Logistics and Service Providers

Information may be shared with service providers involved in:

• Delivery
• Hosting
• Cloud infrastructure
• SMS
• Email
• Notifications
• Customer support
• Analytics
• Security

Legal Authorities

We may disclose information where required by applicable law, regulation, court order or lawful government request.

We do not sell personal information to third parties for their independent marketing purposes.

11. Customer and Seller Communication

To facilitate transactions, Kontinent Market may enable communication between customers, sellers and delivery personnel.

Such communication may include:

• Order-related messages
• Delivery updates
• Customer support communications
• Seller communications

We may use masked communication or intermediary communication services where available.

12. Data Security

We implement reasonable technical and organizational measures designed to protect personal information from:

• Unauthorized access
• Unauthorized disclosure
• Modification
• Loss
• Misuse
• Destruction

However, no electronic transmission or storage system can be guaranteed to be completely secure.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing our services
• Maintaining transaction records
• Resolving disputes
• Preventing fraud
• Complying with legal obligations
• Maintaining business and financial records

When information is no longer required, we may delete, anonymize or securely dispose of it, subject to applicable legal requirements.

14. Account Deletion

Users may request deletion of their Kontinent Market account through the application or by contacting us.

Account deletion may result in the removal or anonymization of information associated with the account.

Certain information may need to be retained where required for:

• Legal compliance
• Tax/accounting requirements
• Fraud prevention
• Dispute resolution
• Transaction records
• Regulatory requirements

Our current website already provides an account-deletion mechanism, including information about deletion of classified products and wallet balance.

15. Your Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

• Request information about personal data processed by us
• Request correction of inaccurate information
• Request deletion of personal information where applicable
• Withdraw consent where processing is based on consent
• Raise a grievance regarding processing of personal information

Requests can be submitted using the contact details provided below.

Under India's DPDP framework, consent is required to be free, specific, informed and unambiguous where consent is the applicable basis for processing, and withdrawal should be reasonably easy.

16. Children's Privacy

Kontinent Market is not intended for children who are not legally permitted to independently use such services.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that appropriate action can be taken.

17. Third-Party Services

Our website and applications may use third-party services such as:

• Payment gateways
• Google Maps or other mapping services
• Cloud hosting providers
• SMS providers
• Email providers
• Push notification services
• Analytics services
• Crash reporting services
• Customer support platforms

These providers may process information according to their own privacy policies and applicable agreements.

18. Links to Other Websites

Our services may contain links to third-party websites or services.

Kontinent Market is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party service you access.

19. International Data Transfers

Depending on our technology and service providers, personal information may be processed or stored on servers located in India or other countries.

Where information is transferred internationally, we will take appropriate measures as required by applicable law.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our services
• Changes in technology
• Changes in applicable laws
• Changes in our business practices

The updated Privacy Policy will be published on this page with a revised "Last Updated" date.

21. Grievance Officer / Privacy Contact

For privacy-related questions, requests or complaints, please contact:

Kontinent Market

Email: [privacy@kontinentmarket.com]

Customer Support: [support email]

Phone: [Support Phone Number]

Business Address:
[Company Registered Address]

Grievance Officer:
[Name of Grievance Officer]

Working Hours:
[Monday–Friday, 10:00 AM–6:00 PM]

22. Consent

By registering for, accessing or using Kontinent Market, you acknowledge that you have read and understood this Privacy Policy.

Where consent is required by applicable law, we will request consent through an appropriate mechanism.

Important for your 3 apps

I would not use exactly the same app permissions/privacy wording for all three apps. I suggest this structure:

For the Delivery App, the location section should be particularly clear because the app may use location during delivery. Also, if you use background location, the app's store disclosure should match the actual technical behavior.

India's Consumer Protection (E-Commerce) Rules, 2020 apply to goods/services bought or sold through digital networks and cover both marketplace and inventory e-commerce models.